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26 Jul 2016
Gladstone launches ‘game-changing’ software application
Supplier: Gladstone
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The new software by Gladstone is designed to give staff the tools for effective customer service
Leisure management software company Gladstone has released a groundbreaking new signature software application called Gladstone360, which is not only mobile-responsive but also fully customisable.
“The technology we’ve used is genuinely game-changing,” says Gladstone’s managing director, Tom Withers.
“In short, it’s an off-the-shelf application that allows operators to design their perfect leisure management solution and then deliver it on any device.”
Browser-based and touch-friendly, the application works on tablets as well as desktop computers, meaning that for the first time staff can be released from behind the desk to engage directly with customers.
The software incorporates eight core modules, covering everything from check in and point of sale processes to business intelligence, plus a number of optional advanced and consumer modules that operators can pick and choose.
Focused on the needs of receptionists, the new interface is extremely user-friendly and screen design is tailored to meet specific business needs, putting critical information at the forefront and giving staff easy access to all the tools they need to interact with customers quickly and effectively.
The product also continues the company’s focus on customer self-service, integrating online portals, mobile apps and self-service kiosks to provide operators with a comprehensive multi-channel sales solution.
Existing customers, who currently use the company’s Plus2 leisure management software, will be eligible for a free software upgrade to the new product as part of Gladstone’s ‘Software for Life’ promise.
“Crucially, they can add Gladstone360 to their current installation without needing to switch out Plus2,” says Withers.
“The new software has been designed to work alongside the existing software, allowing customers to migrate users at their own pace.”
According to Withers, eight of Gladstone’s existing customers have already trialled the product with very positive results.
“Their feedback has highlighted two key benefits: firstly the software’s ease of use and, secondly, the way it provides a clear call to action for staff to engage with customers.”
Ed Dark, IT manager with multi-site operator LED Leisure Management, said: “Gladstone360 is the beginning of the next generation of Gladstone’s leisure management software, creating a robust and futureproof platform based on modern web technologies. It is both customer and user-focused in equal measure and paves the way for continued and exciting future development.
“It’s been great to have seen the solution develop from its early wire-frame design concept to a version ready for release, and provide feedback and ideas during the process. The fact that Gladstone engages so closely with customers like ourselves proves how committed they are to delivering great solutions that meet the needs of both operators and their customers.”
Alongside Gladstone360, Gladstone has also unveiled a new brand image for the company, including a new logo and website: www.gladstonesoftware.co.uk
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Supplier: Gladstone
Wallingford Oxfordshire
UK
Gladstone has been at the forefront of leisure management software technology for over 35 years. We are the trusted software partner for leisure centres, sports facilities, universities and health clubs across the UK and Ireland. More than 30,000 licensed users rely on our membership, bookings, check-in, mobile, security, point of sale and business intelligence applications every day.
Web: www.gladstonesoftware.co.uk
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